Below FAQ are some common concerns of our clients before purchasing the Wallpaper.
If you have other questions, please just send it to help@bohowallpaper.com.
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- Pre Sale Questions
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Pre Sale Questions
1. Question: What kind of materials are your wallpapers made of?
Answer: Our wallpapers are made of high quality PVC, non-woven and paper materials, which are suitable for all kinds of decoration styles and places.
2. Question: Do you provide installation service?
Answer: Sorry, we only sell wallpaper at the moment, but we have detailed installation guide on our website.
3. Question: Is your wallpaper washable?
Answer: Yes, most of our wallpapers can be scrubbed clean. The specifics will also depend on the wallpaper material.
4. Question: Can I customize wallpaper online?
Answer: Yes, we accept online customization, just need you to provide the design, we can create a unique wallpaper for you.
5. Question: Can I return the goods?
Answer: Yes, if the wallpaper has quality problems or does not match the description on the webpage, you can apply for return within the specified period.
6. QUESTION: What areas are your wallpapers suitable for?
Answer: Our wallpapers are suitable for wall decorations in homes, offices, hotels and many other places.
7. QUESTION: What payment methods can I choose?
Answer: We accept credit cards, debit cards, Paypal and many other payment methods.
8. Question: How do I care for the wallpaper?
Answer: We recommend using a dry cloth for cleaning and avoiding direct sunlight or excessively wet conditions.
9. Question: What wallpaper colors do you have to choose from?
Answer: We have a variety of colors and patterns for you to choose from, to meet your different needs.
10. Question: How long does it take to receive the goods when I buy wallpaper?
Answer: Usually within 3-7 working days, but the exact time depends on your location.
Technical + Theme Questions
11. QUESTION: Do your wallpapers come with a warranty?
Answer: Yes, our wallpapers have a one year warranty.
12. Question: Can I have some wallpaper samples first?
Answer: Of course, we can provide wallpaper samples to facilitate your decision.
13. Question: What tools do I need to install the wallpaper?
Answer: Generally speaking, you may need a ruler, cutter, brush and wallpaper adhesive.
14. Question: What if I am not sure how much wallpaper to buy?
15. Question: Do you offer international shipping?
15. Question: Do you offer international shipping?
Answer: Yes, we offer international shipping, but the shipping cost will vary depending on the destination.
16. Question: How do I remove wallpaper from a wall?
Answer: Usually a wallpaper stripper and squeegee are required and we have a detailed step-by-step guide on our website.
17. Question: Do I need to pre-treat the wall?
A: We recommend that you make sure your walls are flat and dry before installing the wallpaper.
18. Question: Are your wallpapers fire resistant?
Answer: Most of our wallpapers are fire resistant, please refer to the product description for more information.
19. Question: I can't find the wallpaper I want on your website, what should I do?
Answer: We will regularly update our products, you can leave a message to tell us your needs, we will also try to help you find.
20. Question: Is your wallpaper environmentally friendly?
Answer: We are committed to environmental protection and all our wallpapers meet environmental standards.